Website enquiries, booked automatically.
After hours it answers questions, collects the details, and books the consultation — so a weekend enquiry left waiting no longer walks to another firm.
- Replies are general information, not legal advice — matters go to your lawyers.
- Every booking automatically emails both the firm and the client.
3 hours is the weekend lead-loss window.
Clients rarely wait for the next time a human is online. Here is what response time does to a lead — and to revenue.
Share of enquirers still waiting for your reply — illustrative, based on industry observation.
- After-hours enquiries / month
- 20
- Lost past the 3-hour window
- 35%
- Average matter value
- A$2,500
Illustrative estimate: 20 enquiries/mo × 35% lost × A$2,500 × 12 months.
The difference LegalLink makes.
The same enquiry, side by side.
From a question to a confirmed booking .
The real product flow: answer with sources → pick a time → leave details → email confirmations to both sides.
- 1Answer
Greet & answer, with sources
Visitors get a grounded first answer — general information with citations — that leads naturally into booking.
LilyI can answer questions and help you book a consultation with one of our lawyers. What's on your mind?I was dismissed last week without warning. What can I do?If the dismissal was harsh, unjust or unreasonable, you may have an unfair dismissal claim — you generally have 21 days from the dismissal date to apply. I can book you a consultation so a lawyer can review the details with you.§Fair Work Act 2009§Unfair Dismissal - 2Pick a time
Choose from real availability
The assistant offers the lawyer's available times; the client picks one on the spot.
I'd like to book a consultationLilyOf course. Pick a time that works for you and I'll arrange it.DODaniel OkaforInitial consultationPlease pick a time that suits you:AEST · SydneyTue 16 JulTomorrow09:0010:3014:00Continue - 3Details
Leave contact details
Name, phone and email — one card, done in seconds.
BackYour detailsSo the firm can confirm your appointment.Selected timeTue 16 Jul · 09:00Full name(optional)Li ChenPhone*0400 123 456Email(optional)li.chen@example.comRequest appointment - 4Confirmed
Emails to both sides
A reference is issued, and the firm and the client each receive an email.
Appointment requestedThanks — we've sent your request to the team. They'll confirm by phone or email shortly.Selected timeTue 16 Jul · 09:00ReferenceLL-8F3KQTo the firmreception@fairviewlegal.com.auNew appointment — Li Chen · Employment law · Tue 09:00To the clientli.chen@example.comYour appointment request — Fairview Legal
One reception flow, more entry points .
Wherever the enquiry comes from, it runs through the same flow — and lands in the firm's inbox the same way.
Answer → book → hand off, the same rules on every channel
- A structured appointment request
- Client summary + reference number
- Confirmation emails to both sides
Put the assistant on your website.
Tell us about your firm and we'll get back to you — usually within one business day.
- A short call to understand your intake flow.
- We configure the assistant and your booking rules.
- Embed one snippet on your site — you're live.
Questions law firms usually ask .
The practical concerns before putting a reception assistant on your site.
Only what's needed to book a callback is collected — name, contact, matter direction and time preference. Data is used to generate the appointment summary and follow-up, not for anything else without your agreement.
Fill in your details, then open the demo.
Enter your name, firm name, phone and email before the walkthrough. On submit, the LegalLink demo opens.
- Made for principals, partners and marketing leads to try.
- Best tested with a real enquiry scenario.
- Details are used for demo follow-up and service contact.